Visszatérítési szabályzat

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@nalam.eu. Please note that returns will need to be sent to the following address: Keleti Károly utca 29B, 3/17, 1024 Budapest, Hungary

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@nalam.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund. For furniture pieces, a 10% restocking fee applies to all approved returns and will be deducted from the refund amount. If more than 15 business days have passed since we approved your return, please contact us at contact@nalam.eu.

Return window

You may request a return within 30 days of receiving your item.

Condition

Items must be in the same condition you received them: unused, unworn, with tags, and in the original packaging. Please include the receipt or proof of purchase.

How to start a return

Email contact@nalam.eu with your order number and item(s) you’d like to return. We’ll reply with return instructions and a return authorization.

Return address: Keleti Károly utca 29B, 3rd floor, door 17, 1024 Budapest, Hungary.

Return shipping

Unless the item is defective or we sent the wrong product, customers are responsible for return shipping. We recommend a trackable service; we’re not responsible for returns lost in transit.

Damages & issues

Please inspect your order on arrival and contact us immediately at contact@nalam.eu if an item is defective, damaged, or incorrect so we can make it right. For approved claims, we’ll cover return/replacement shipping.

Exceptions / non-returnable items

• Made-to-order or personalized items (custom sizes, monogrammed, etc.)
• Sealed health/beauty products once the seal is broken after delivery
• Gift cards
  If you’re unsure whether your item is returnable, email us before ordering.

Exchanges

For the fastest service, return the item and place a new order once your return is approved.

EU right of withdrawal (14 days)

If your order is delivered within the European Union, you have the right to cancel within 14 days of delivery for any reason. To exercise this right, email contact@nalam.eu within 14 days. Items must meet the condition requirements above.

• For EU withdrawals, we do not charge a restocking fee.
• You are responsible for return shipping for change-of-mind returns (as stated above).
• We may reduce the refund to reflect any diminished value resulting from handling beyond what’s necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

We’ll notify you when we receive and inspect your return. If approved, refunds are issued to your original payment method within 14 days (we may wait until we receive the goods or proof of return). Your bank or card issuer may take additional time to post the refund.